Ran across this issue today, User had unresponsive session in Citrx, support had tried to log off the user, or reset the session from appcenter. The session would appear to be gone, but reappear after a refresh. After digging a bit, we did not see a session on remote desktop manager, nor did it appear … Continue reading Unable to reset or log off Citrix XenApp 6.5 user, FIXED!